Shipping & returns

Shipping

We ship across Mexico. When your order is confirmed you'll receive a tracking number by email so you can follow your package at every step.

Returns: 30 days

You have 30 calendar days from delivery to request a return of your Glow Mask. The product must be unused, in its original packaging, with proof of purchase. For hygiene reasons we cannot accept returns of used devices, except for manufacturing defects (covered by the 12-month warranty). Write to us on WhatsApp with your order number and we'll walk you through the return.

Damaged or incorrect product?

Check your order on delivery. If it arrived damaged or isn't what you ordered, write to us on WhatsApp within 72 hours of delivery and we'll sort it out at no cost to you.

Refunds

Once your return is received and inspected, we'll confirm by WhatsApp or email and the refund will be issued to your original payment method within a maximum of 10 business days. Your bank may add a few additional days.

This policy does not limit your rights as a consumer under Mexico's Federal Consumer Protection Law.

Questions? Write to us on WhatsApp or from the contact page.